FAQ

FAQ

Because only the best commercial ovens keep your kitchens running like they need to.

Microwave Usage|Buying and Servicing|Microwave Safety

Microwave Usage (12)

Is it normal that my fan runs and the light remains on after the cook cycle has completed?

Many operators are not familiar with hearing cooling fans because they often aren’t as noticeable in domestic microwaves. Commercial microwaves typically
run hotter due to a higher wattage output and more frequent usage. This creates the need for the fan to continue running to cool oven components, even after
the cycle is completed.

All ACP, Inc. microwave ovens have a cooling fan that is designed to run after the oven door is opened for approximately one minute. When you hear the fan
running after completing a cook cycle or when you open the door, it is normal. There is not a problem with the oven. The microwave light will remain on during
this time.

The clean filter indicator is on. What does this mean?

The clean filter indicator comes on automatically as a reminder to clean the air filter. The indicator will come on every 7 days and will stay on for 24 hours.
All HDC, RC, ACE and AXP products have removable air filters. Simply remove and rinse with warm, soapy water. The air filter does not remove on RCS and RFS
product. To clean your filter, simply use a damp rag to wipe across the filter, freeing any debris. The filter is located directly below the microwave door.

How do you remove a burn smell from the cavity?

To remove the smell, place 2 cups of water mixed with 2 Tbs of lime juice and 1 Tbs of molasses in a microwave safe container and bring to a boil in the oven
for at least 5 minutes. Leave baking soda in the oven overnight.

What are microwave power levels?

Power levels represent the percentage of time the magnetron stays on. The magnetron will cycle on and off, which can allow time for the heat to penetrate
food without over cooking.

What is the purpose of 4 cook stages?

Multiple cook stages allow you to fine tune your cook cycles to the unique needs of your menu items. For example, you can defrost and cook under the same
program setting without any operator interaction. This helps ensure you get consistent, quality results with minimal effort.

Why can’t you use metal cookware in a microwave?

Metal reflects microwave energy and will prevent food from cooking properly. Additionally, reflection of energy may create arching, which can damage
microwave components.

How do you defrost with food using a commercial microwave?

Not all commercial microwaves have the defrost button commonly found on a residential microwave. To defrost, simply use 20% microwave power level.

What steps should be taken for proper maintenance of a microwave?

For best performance and to improve the longevity of the microwave, clean it regularly with a mild dish detergent and damp wash cloth. Ensure that you clean the air filter, located underneath the microwave door, by wiping it down and freeing any obstructions. If your air filter is removable, remove it and clean it with soap and water.

Why are there no turntables in commercial microwaves?

Commercial microwaves differ from residential microwaves in that they use a stirrer system to evenly distribute the microwave energy throughout the cavity. Rather than move the food around with a turntable, the energy is moved, which offers more even cooking without the hassles of a turntable.

Can I use metal cookware in my combination oven?

Yes. All of our combination ovens can accept metal pans with sides no taller than 1 1/2″.

Can I stack two microwaves on top of each other?

All of our microwaves and combination ovens are stackable with the exception of the RC30. No additional legs or stacking kits are necessary. If stacking ovens of different sizes, always stack the lighter oven on top of the heavier oven.

Can I plug my microwave into a GFCI outlet?

Plugging your microwave into a GFCI outlet is not recommended. The microwave may trigger the reset, which can disrupt the flow of your operation.

Buying and Servicing (6)

Where can I buy your products?

Our full line of Amana® Commercial ovens are represented by Master Distributors and Manufacturers Representatives throughout North America. Find a sales agent near you on our website.

Our full line of Menumaster® Commercial ovens are represented by Master Distributors and Manufacturers Representatives worldwide. Find a sales agent near you on our website.

Which commercial microwave oven is best for my business?

To determine which oven is best for you, use the correct oven for you questionnaire on our website.

Are there any special precautions I should take when unpacking my microwave?

When removing the microwave from the box and placing it in its final location, do not lift or carry the oven by the handle. Be careful not to remove the film covering the oven light located inside the cavity.

Where can I buy parts for my ACP, Inc. commercial microwave?

Visit the ACP Service Website for a list of ACP, Inc. parts distributors.

What does my warranty cover?

Your warranty covers manufacturer component failures. Check your warranty certificate for information on your specific product. If you no longer have your certificate, call ComServ at 866-426-2621.

My microwave stopped working. What should I do?

First, check that your oven is plugged in and your outlets are working. Check your circuit breaker to ensure it is not tripped.

Try unplugging the microwave for at least 5 minutes to reset the oven.

If your oven still does not have power, contact ComServ for further assistance at 866-426-2621.

Microwave Safety (5)

Is it safe to run a microwave without food in the cavity?

Running a microwave with no load can cause serious damage to electrical components. When food is placed in the oven, microwave energy generated by the magnetron is absorbed by the food. When no food is in the oven, there is nothing to absorb the energy. The energy bounces around the cavity and is channeled back through the waveguide. This can cause arcing, fire and may burn out the magnetron.

Can microwave energy escape from the oven?

The slotted choke door seal prevents microwave energy from escaping the oven cavity. It is not dangerous to stand close to a running microwave.

Is microwave energy harmful?

No, microwaves are actually less harmful than sunlight. On the electromagnetic spectrum, microwaves are closest to radio waves. All microwave ovens are thoroughly tested in the factory for microwave leakage before shipment.

Do microwaves interfere with pacemakers?

Today pacemakers are fitted with electromagnetic shields to prevent any interference. Being near a microwave with a pacemaker is now perfectly safe.

Does my microwave oven have a safety compliance listing?

There are many Agencies that offer Compliance Marks for products that were tested to domestic and international Standards.  Domestically (North American Market) our ovens comply with UL 923 (Safety Standard – Microwave Cooking Appliances), CSA C22.2 No. 150 (Safety Standard – Microwave Ovens), and NSF 4 Standard (Sanitation Standard – Commercial Cooking, Rethermalization, and Powered Hot Food Holding and Transport Equipment).  All ACP, Inc. ovens comply with these standards. We use the ETL marks  to indicate compliance.