Regional Service Manager
ACP, Inc. has a Regional Service Manager opportunity available on their service delivery team. ACP, Inc. is a division of the ALI Group and a leader in providing high speed cooking solutions to the foodservice industry.
This position will have the following key accountabilities: travels domestically to support all areas of service delivery related activities for distributors, chains and customers which includes technical training, customer relations, parts sales and warranty administration; provides technical training and support for all products; assists with development of product, transition to production and aftermarket support; works with appropriate intra company departments on all service and quality issues to provide final resolution to customer; in collaboration with ACP management will develop, implement, and manage service policies; assists in development and communication of training, service, and parts publications; handles services related inquiries and correspondence from service providers and end users through work on technical toll-free line, email and personal meetings; manages assigned Service Network: establishes, evaluates and strives to maintain a service base that ensures 100% coverage for ACP products; reviews and approves all service contracts and performs other duties as assigned by manager.
Candidates should possess the following experience and/or or competencies: Bachelor’s or other technical degree plus 3-5 years field service delivery experience, preferably with increased levels of management responsibility including supervisory or leadership experience; confident, versatile, motivational and enthusiastic training and presentation skills; strong PC proficiency / skills on all software utilized by ACP Services; strong operational skills that bring no nonsense solutions to processes and procedures that do not sacrifice service delivery; ability to provide leadership that motivates coworkers and distributor service delivery to a high level of commitment and participation in common goals and achievements; excellent customer relations skills that display tact, diplomacy and the ability to negotiate effectively to a win-win solution; and the ability to communicate effectively and independently organize and prioritize departmental needs.
Applications will be accepted at the Iowa Workforce Development Center in Cedar Rapids or visit the following web address to apply on-line:
Attn: Human Resources
225 49th Ave. Dr. SW
Cedar Rapids, IA 52404
Pre-employment physical and drug test required